Overall, if you want great service, ask questions and be vigilant of what's going on when you take your vehicle in.
One great aspect of the service was the fact that staff actual brought samples of fluid (coolant) from my vehicle and a sample of what it should look like as a comparison. That helped me know that these changes were absolutely needed.
Overall, customer service is ok. It can be difficult to get the service department at times, but staff is cordial and helpful. Prices for some services are lower than that found at other mechanics.
Unprofessional customer service & it took them 2 weeks to repair damages. Disappointed in this company & will be changing my insurance company after this ordeal for recommending them so much.
Chris and Randy were awesome. If you're looking for a new or used vehicle make sure you go check out herb Easley make sure to ask for Randy Davis in sales he'll get you into anything you want. Then go talk to Chris McNeal to get you financed he'll find you the best bank with the lowest interest rate and won't stop till your happy.
We're new in Wichita Falls and the customer service at Herb Easley has been the worst I've ever experienced. My daughter is having warranty work done and the service department is difficult to work with and doesn't do the work they say they do. They'll never have my business.
Great dealership! I would like to thank Mr. Allen for being so knowledgeable, assertive, and professional during my search for a new vehicle.
I have had some negative experiences. I Iwas told that my brake pads were low after an inspection. I had these changed a few months before that inspection at Firestone and had a warranty, so I returned the vehicle to Firestone and I was told the pads were fine and given the measurement for my pads. The very same pads lasted about a year after that and I saw them, so it's impossible that they were low when Herb Easley staff reported I needed to change them. I was also told the company only provides a 90 day warranty for replacing brake pads, other places have better warranties. I had to return my vehicle after a job was completed. Staff was great and apologetic about the fact that the problem persisted when it should have been fixed.
Herb Easley Motors is a US Car Dealer based in Wichita Falls, Texas. Herb Easley Motors is located at 1125 Central E Fwy, Wichita Falls, TX 76306, USA.
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