Took a car lease here. Overall they made everything smooth and simple for us. The salesmen, Ben and his team, were transparent and didn't overcomplicate things. very knowledgeable and professional staff. All questions were answered in laymen terms.
Very nice service manager, got everything done for me. Very friendly and helpful workers. I highly recommend Herb Easley Motors. Dr. Jerry
I brought my car here after it broke down during my move to the area. The insurance claim dragged on for a little under a year. During that time I was told by the customer service rep I would be able to store the vehicle at the dealership until the claim had been resolved. That CS rep no longer worked at the facility at the nine month mark and the GM filed a maintenance lien against my vehicle because the CS rep never logged our conversations. Instead of communicating with the CS rep to verify my story the GM pressed the issue and charged me for the storage and maintenance that was never done to my vehicle. Now I'm out the storage fees, and my vehicle is in worse condition than when I brought it to them. The service department manager has informed me they no longer want my business and they don't care to elaborate.
I had a wonderful experience at Herb Easley. I ABSOLUTELY HATE vehicle shopping! Kirk Wallander, my Chevrolet product specialist, made my experience hassle free. He found me the perfect Chevrolet Traverse that met my needs and made sure it fit within my budget. I will recommend Herb Easley and Kirk Wallander to all my friends and family!
Service Prices are 3 times the price elsewhere. I was charged 130$ for them to diagnose an issue even though i arrived at the dealership and told them exactly what the issue was. But i was still charged i tried to ask the service guy but no luck getting out of that charge. I probably was charged that for someone to grab a computer and sit in my seat and say 'yea that is the issue he was right!
Volkswagen Herb Easley Motors is a US Car Dealer based in Wichita Falls, Texas. Volkswagen Herb Easley Motors is located at 1125 Central E Fwy, Wichita Falls, TX 76306, USA.
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