My dog boarded at Lowes Pet Motel over Father's Day weekend. He ultimately died from a medical condition shortly after picking him up and he seemed ill at the time of pickup. I stated in my previous review and still maintain that I do not believe Lowe's had anything to do with my dog's cause of death. The reason for my negative review had to do with what I felt was a lack of customer service by not acknowledging my email telling them what happened. Shortly after writing the review, the owner contacted me and stated that they never received the email. Since we had communicated several times prior to the boarding, I never gave a thought to this being the reason for the lack of response. They have gone above and beyond by offering a full refund for the boarding.
I just got my 2 dogs out of their service. I was very unimpressed both with the professionalism as well as the level of caring and empathy of the man that I met. I did get my babies back alive and parasite free and I guess that is the absolute minimum I could expect. I boarded them together for their own peace of mind , when asked if they ate...he replied "Someone did , the food was gone" .
We have always used Lowe's Pet Motel and Suites. We have never had a problem with fleas or ticks. The staff has always been friendly and work with us. Back in June we planned to be gone just a few days, the days turned into over a week because of a death in the family. Lowe's was so good about extending our dogs stay. I recommend them to everyone I know who needs pet boarding.
Have boarded my pets with Lowe's Pet Motel for 10 years and have NEVER been dissatisfied with the care they received while boarded. The owners go to great lengths to provide a clean, friendly facility and I love them dearly!
I will never use this place again , this is really just a pet warehouse, the animals are just dollars to them not someones family. Lowes is twice the cost and half of the service of my usual boarder who happened to be full this weekend, in the future we just will not go out of town rather than use this warehouse.
This is a rebuttal to Mr. M.Z. It is unfortunate that you chose to air your complaint on the internet rather than calling Lowe's Pet Motel to express your dissatisfaction. If you had chose to call us we would have been more than willing to address and help with a solution to the problem. We are diligent in spraying the facility multiple times per month to keep fleas and ticks out of our facility. There will be an occasion when we miss ticks on a dog entering the kennel, but as soon as the problem is found we check all animals adjacent to the dog infested to insure they haven't picked up ticks that have dropped off. As for cleanliness of our facility, let me assure you we make every effort to keep the kennel clean and disinfected. Don't mistake older chain link fencing and some floating dog hair as being dirty. We are saddened by the lack of communication on your part and wish you and your pet well in the future.
Sincerely, Pam Lowe
Lowe S Pet Motel Suites is a US Point Of Interest based in Wichita Falls, Texas. Lowe S Pet Motel Suites is located at 1015 Harris Ln, Wichita Falls, TX 76306, USA.
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