Some employees really needs to work on their customer service. I went in on 9/16 when the monthly ad clearly said free eyebrow waxing to fix a mistake made at another salon. The eyebrow specialist did a phenomenal job, but said she could only tweeze since I had just had my eyebrows waxed elsewhere and it may be too harsh. However, on the tab she still marked eyebrow wax. When I went to pay for it and a few items I was buying, Kaylee charged me for a wax. I stated that it should be free according to the ad, and she said that there was a note on the sheet stating I got my brows tweezed, not waxed. Not sure what paper she was looking at, because I was looking at the same one and there was no note. I then stated I had a promo code from the website for $3.50 off. As a platinum member at ulta, I know what items the promos apply to. She stated "I doubt it'll work but we can try if you really want to" and rolled her eyes. I gave her the promo and sure enough it worked. I went back later with a friend who showed her the promo code on the website, this time for my friend's purchase, to which she snapped "we can't use the same promo twice, it won't work". Which, again, was a promo FROM THE WEBSITE that can definitely be used more than once. As a manager working in customer service for three years, I know how to treat customers, and employees here without a doubt need to work on that. Unfortunately I will not be returning to this location.
Amazing amount of selection! Staff is very knowledgeable and helpful. If you're a frequent shopper be sure to ask about the rewards points because they can add up to big discounts.
Kelsie did an amazing job on my hair. She was so sweet and helpful as well, you can definitely tell that making people happy with her talents is her passion. If I lived here, I would have her as my go to for hair.
One of my favorite stores. Wide variety of products in all different price ranges, so there truly is something for everyone. My latest visit was a bit disappointing due to salon being closed. Not a soul there.
i went there today for a wax, the lady that usually does it was on break so I was fine with a new girl doing it, I figured she was probably just as good seeing as though they're letting her work on customers. I was wrong for assuming that :( it ended up being more painful than usual because she kept going over certain spots and then had to tweeze a bunch because she missed a bunch of spots as well. After all of that fun stuff it looked ok but now that I'm home I found even more spots. I love ulta!! but they need to make sure their new people get more practice before letting them work on customers :/. Now I know who to request for next time.
Ulta Beauty is a US Hair Care Studio based in Wichita Falls, Texas. Ulta Beauty is located at 3201 Lawrence Rd #200, Wichita Falls, TX 76308, USA.
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