All in all A Caring Heart is exactly as the name says...caring and a great place to go.
I have just experienced the worst customer service of my life! My husband and I are needing to drop off our dogs in the kennel and catch a flight for the holidays, and we show up at 12:05 on a Friday. I understand you are closed from 12-2 every single Friday, which are the WORST times in the day to be closed, but for my husband and I to be knocking on that front door, literally STARING at everyone in the main lobby watching them eat their lunch and stare right back at me....I have no words. It was freezing cold outside, and I'm VERY pregnant trying to calm my dogs down and just literally looking at all of them in the eyeballs, and it took 30 minutes for them to finally open the door and scream in my face that they are closed for a "staff meeting"! And ON TOP of that, I called the emergency number and the woman who calls them in emergencies couldn't even get a hold of them!! WHAT??? You call yourselves a 24/7 vet emergency hospital but NO ONE can reach you in an emergency??!! And ON TOP of that you are only the emergency vet to those pets you have on your list of "usual customers"!!! I'm sorry but I just cannot keep my cool right now! Do these wretched people not have a guilty conscience? Now I'm honestly worried about how they are going to treat our babies!! If they treat humans the way they treated my husband and I today, then how the heck can I expect them to treat my dogs?!
Dr wade is fantastic and truly cares for the animals. I have been goin to him for the last 4 yrs. He has taken care of my 2 oldest furbaby's their entire life and is now caring for our newest family member who is 11 weeks old. The entire staff is caring, compassionate and show so much love to all of my babies. The only complaint is that their prices are a bit higher than other veterinarians in this area. That being said, they do offer different monthly specials that are helpful.
Friendliest staff of any vet I have been to. Even if I don't remember them, they remember me. Dr. Wade is the only vet I've ever been to that my cat doesn't throw a fit for when being examined. Another comment says he's a "cat whisperer" and I would definitely agree. They are also willing to work with you to try to keep your costs low (by trying inexpensive treatments first, having a nurse do a treatment, or letting you do treatments at home). I've been going for about 2 years now and have only been upset with them once due to a miscommunication. If the wait times weren't so long (even with an appointment) they would get 5 stars.
We switched from the base vet clinic to caring heart because of availability reasons and I must say that we have been very pleased thus far. Dr. Wade has been wonderful with our chocolate lab Logan and our cat Neema. He tries to keep costs low and explains everything to me in a very compassionate and caring way and the rest of the staff have all been great as well.
I took my small dog to A Caring Heart and was so glad I did. Dr. Slaybaugh was the best vet I've ever dealt with. He was caring and easy with my scared dog. I am so happy that I found them. The staff there is also very good. They were kind and understanding. I felt very comfortable there and so did my baby. I will not go anywhere else. Thanks guys...you are the best!
A Caring Heart Veterinary Hospital Llc is a US Pharmacy based in Wichita Falls, Texas. A Caring Heart Veterinary Hospital Llc is located at 3115 Sheppard Access Rd, Wichita Falls, TX 76306, USA.
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