If I could give them zero stars, I would. I had called them to arrange to be picked up at the body shop where I was dropping my car off. They agreed they would come and get me there at 1 pm on Monday. Monday came and I dropped off my car. And waited. Called them to politely remind them they said they would pick me up, I thought "oh well, someone must have forgotten or something, that kinda sucks." No one answered. Left a message with my phone number for them to call me back ASAP because it was already 10 past 1 pm. Called again at 1:20. Still no answer. No one called me back. Finally the super nice guy at the body shop took pity on me and gave me a ride over there. Enterprise never showed up to get me or answered/returned my calls. Once I got to Enterprise I walked in and said "umm someone was supposed to pick me up at 1 from Prestige body shop..." The guy just shrugged and said "how can I help you?"
No idea what behind the scenes issues were going on there but there's really no excuse for just leaving someone stranded with no explanation or apology. If you can't come pick me up for some reason, fine I guess, but call me and let me know and reschedule or something! And at least apologize for the pretty huge inconvenience both to me and to the guy from the body shop who ended up having to do their job for them on his own time! Just an absolutely ridiculous way to treat people.
Horrible service. Had already reserved a car there and they sold it by the time I got back to pick it up. Horrible and stressful experience overall. I will not be going back.
Then it took them a while to get a car ready for me, even though they should have known that I needed one at 1 pm because we already set it up on the phone! The whole time I was there the phones were ringing off the hook and no one answered any of them.
No apology. No explanation. No acknowledgement that they screwed up. I'm a pretty easy going person so I didn't push the issue further but damn that's cold.
Enterprise Rent A Car is a US Car Rental based in Wichita Falls, Texas. Enterprise Rent A Car is located at 3511 Old Jacksboro Hwy, Wichita Falls, TX 76302, USA.
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