Had a great time with my friends. Our birthday girl ask to eat at On The Border. We love this restaurant. The wait staff is polite and friendly. The food is great big time. The restaurant is clean and tidy, atmosphere is great and a/c works.
Hostess informed us it would be a 5 minute wait for a booth for 3. She seated a party of 2 and 2 parties of 3 before us as I was observing a vacant booth remain empty. It was being cleaned as we walked in. Finally had to ask a manager why we were not being seated as she called for another party of 2, of course we received our booth 23 minutes after arriving. Our waitress was very good, the food was fine. Second visit in 3 years, maybe I'll go back in 2020 if they are still there
Sat at the bar during happy hour to do some work. I had to wait with an empty glass for every drink reorder, an empty chip bowl and empty salsa dish for every snack refill. Bartender was too busy chatting with servers and laughing than taking care of paying customers. Awful service, food not any better. Do not go here if you expect to get any type of decent service or satisfying food.
OTB used to be our go-to place for Mexican food but not anymore. Went for lunch a couple of months ago at 2:00. Not busy and service was terrible. It was the first time they ever served salsa to me in a disposable plastic cup. Last night we tried them again. Lots of empty tables so we were seated immediately but that was the only thing they were able to accomplish quickly. On a Taco Tuesday I expected quicker delivery of our tacos but we were disappointed in the time it took to get 4 taco meals. Had my grandkids not been starving we would have left before the dinners arrived. Food was marginal at best. Our server was clueless and needs training. No wonder there were so many empty seats. I expect this place to close within a year if they don't figure it out.
We came today 10/25 at 1ish. Kristina was an AWESOME server! Food was great as usual and very fast! I hope I have her as a server again next time!
On The Border Mexican Grill Cantina is a US Meal Takeaway based in Wichita Falls, Texas. On The Border Mexican Grill Cantina is located at 3111 Midwestern Pkwy, Wichita Falls, TX 76308, USA.
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